How to Use the Autoresponder

Step 1: Open WebReachX Dashboard

Log in to your WebReachX account.

Step 2: Click “Autoresponder”

From the left sidebar under Features, select Autoresponder.
This opens the autoresponse setup page.

Step 3: Create a New Rule

Click “Add New Rule” (or “Create Autoresponder”).

You will now see options to customize your automatic reply.

Step 4: Set Your Rule Conditions

You can choose when the autoresponder should activate.

1. Keyword-Based Response

The system replies only when the user types a specific word.
Example:

• Keyword: hi

• Auto Reply: “Hello! How can I help you today?”

2. Always Reply Mode

The system replies to every message, no keyword needed.

3. Time-Based Response

Set replies only during specific hours.
Example:

• Working hours: 9 AM – 6 PM

• Outside hours reply: “We’re offline now, will get back soon.”

Step 5: Write Your Auto-Reply Message

In the message editor, you can add:

• Text

• Emojis 

• Links

• Buttons (if templates allowed)

• Media (optional based on system version)

 Example:
“Hello! 👋 Thanks for contacting WebReachX.
Our team will respond shortly. Meanwhile, explore our services at www.webreachx.in.”

Step 6: Choose Additional Options

Depending on your version, you may have:

Reply Cooldown

Avoid sending the same auto reply repeatedly to the same user.

Attach Media

Send an image, PDF, or video as part of the reply.

Forward to Chatbot

Autoresponder → Chatbot → Custom flow

Step 7: Save Your Rule

Click “Save” or “Activate Rule”.

Your autoresponder is now live.

Step 8: Test Your Autoresponder

Send a message from another WhatsApp number to confirm:

• Reply triggers correctly

• Message content is correct

• Keyword rules are working

• Media loads properly