How to Use the Report Feature

Step 1: Open Your WebReachX Dashboard

Log in to your account and navigate to the left sidebar.

Step 2: Click on “Report”

Under the Features section, select Report.
This opens the report dashboard.

Step 3: View Key Analytics

Inside the Report page, you can see:

1. Message Summary

• Total messages sent

• Messages delivered

• Messages failed

• Messages read

2. Automation Statistics

• Autoresponder activity

• Chatbot message count

• Bulk message performance

3. Campaign History

• List of past campaigns

• Status of each campaign

• Success and failure rates

4. Call Responder Log

• Missed calls detected

• Auto-reply messages sent

Step 4: Filter Your Reports

Use filters to view reports by:

• Date range

• Message type

• Campaign type

• Status (sent, delivered, failed)

This helps you understand performance for specific days or events.

Step 5: Customize Your Report View

You can customize how data appears:

• Hide/show columns

• Sort by newest/oldest

• Export data (CSV/Excel – if available in your version)

Step 6: Use Data for Improvement

Based on report insights, you can:

• Improve chatbot responses

• Re-write message templates

• Fix failed delivery issues

• Plan better campaigns